Mexico's National Commission for the Protection and Defence of Users of Financial Services (CONDUSEF) published complaint statistics for Veracruz covering January to May 2025, reporting 3,760 complaints, an 8.5% increase versus the same period in 2024. Veracruz accounted for 3.3% of complaints nationally, while the amount claimed totalled MXN 143.6 million, up 0.3% year on year. Of the Veracruz complaints, 59.3% were handled via CONDUSEF’s Electronic Management process, 26.0% through REDECO (complaints related to debt collection agencies), and 14.7% through other processes. The most complained-about products were debit cards, credit cards and personal loans (50.7% combined), while leading causes included threats or intimidation linked to debt collection practices and unrecognised card and online transactions (28.5% combined). By sector, multiple banking represented 59.4% of complaints, followed by insurers (12.6%) and SOFOM ENR entities (9.2%); within multiple banking, 36.6% of complaints related to older adults and 46.3% were linked to possible fraud, primarily unrecognised transactions.
Mexico's National Commission for the Protection and Defence of Users of Financial Services reports 3,760 complaints in Veracruz in January to May 2025 up 8.5%
Mexico's CONDUSEF reported 3,760 complaints in Veracruz from January to May 2025, an 8.5% increase from 2024. Debit cards, credit cards, and personal loans were the most complained-about products, with threats in debt collection and unrecognised transactions as leading causes. Multiple banking accounted for 59.4% of complaints, with significant issues involving older adults and potential fraud.