The National Bank of Serbia published payment service provider data for the first quarter of 2025 showing continued double-digit growth in registered users of mobile and electronic banking, alongside a moderate increase in total payments made through digital banking channels. Mobile banking drove the rise in transaction volumes, while electronic banking usage declined year on year. By end-March 2025, 4,840,503 users were registered for mobile banking services (up 15.8% versus the same period in 2024) and 4,790,013 for electronic banking (up 15.1%). A total of 61.9 million payments were made via mobile and electronic banking in the quarter (up 5.9%), with mobile banking payments increasing 25.4% to 30.7 million and electronic banking payments falling 8.1% to 31.2 million. A graphical overview of payment services and electronic money issuance data for the quarter is available in the National Bank of Serbia’s payment system statistics section.
National Bank of Serbia reports stable growth in digital banking users and a shift toward mobile transactions in Q1 2025
The National Bank of Serbia reported double-digit growth in mobile and electronic banking users for Q1 2025, with mobile banking driving transaction volume increases. Mobile banking users rose 15.8% to 4.84 million, while electronic banking users grew 15.1% to 4.79 million. Total payments via these channels increased 5.9% to 61.9 million, with mobile payments up 25.4% and electronic payments down 8.1%.