Mexico's National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF) published consumer-complaint statistics for the state of Hidalgo covering January to August 2025, reporting 3,027 complaints, a 12.0% decrease versus the same period in 2024 and 1.7% of the national total. Over the same period, the amount claimed totalled MXN 114.7 million (up 25.2% year on year) and the amount recovered reached MXN 25.1 million (up 80.6%). Complaints came from users in all 84 municipalities, with Pachuca accounting for 26.4% of cases, followed by Mineral de la Reforma (12.8%), Tulancingo (6.2%) and Tizayuca (5.1%). Most matters were handled through CONDUSEF’s Electronic Management process (61.6%), with 21.0% processed via the REDECO channel for issues related to debt collection agencies. Credit cards, debit cards and personal loans represented 45.7% of complaints, while the leading causes were unrecognised purchases, debt-collection threats or intimidation, and unrecognised electronic transfers (26.9% combined). By sector, commercial banks accounted for 63.3% of complaints, insurers for 12.9% and SOFOM EN for 9.5%; within commercial banks, 24.5% of complaints involved older adults and 49.0% were linked to possible fraud, mainly unrecognised purchases and unrecognised electronic transfers.
Mexico's National Commission for the Protection and Defense of Users of Financial Services reports 3,027 Hidalgo complaints down 12% with claimed amounts at MXN 114.7 million
Mexico's National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF) reported a 12.0% decrease in consumer complaints in Hidalgo from January to August 2025, totaling 3,027 cases. Despite the decline, the amount claimed rose by 25.2% to MXN 114.7 million, with MXN 25.1 million recovered, an 80.6% increase. Commercial banks were the primary sector involved, with 63.3% of complaints, mainly concerning unrecognised purchases and electronic transfers.