Mexico’s National Commission for the Protection and Defence of Users of Financial Services (CONDUSEF) published first-quarter 2026 data on financial-services complaints handled in the state of Morelos, reporting 1,533 cases, representing 2.1% of complaints nationwide and a 22.4% increase year on year. CONDUSEF reported MXN 7.4 million recovered for users from concluded cases and an overall user-favourable outcome rate of 48.0%. Most complaints were handled through CONDUSEF’s Electronic Management process (74.6%), while 12.3% related to improper collection practices. By sector, multiple banking accounted for 57.5% of complaints, followed by credit information societies (17.8%) and insurers (12.3%); within multiple banking, unrecognised purchases, unrecognised electronic transfers and unrecognised ATM cash withdrawals together represented 43.1% of complaints, and debit cards, credit cards and personal loans made up 78.1% of product-related complaints. Geographically, 43.8% of complaints came from Cuernavaca, 15.5% from Jiutepec and 5.5% from Temixco; 32.9% of complaints were linked to potential fraud, mainly unrecognised purchases and transfers. CONDUSEF reiterated that its procedures are free and warned users against paying intermediaries to process claims.
Mexico’s National Commission for the Protection and Defence of Users of Financial Services reports 1,533 complaints in Morelos in Q1 2026, up 22.4%
Mexico’s National Commission for the Protection and Defence of Users of Financial Services (CONDUSEF) reported 1,533 financial-services complaints in Morelos in the first quarter of 2026, equal to 2.1% of national complaints and up 22.4% year on year, with MXN 7.4 million recovered. Multiple banking generated 57.5% of complaints, with unrecognised purchases, electronic transfers and ATM withdrawals prominent and 32.9% of cases linked to potential fraud, while CONDUSEF reiterated that its procedures are free and warned against paying intermediaries.