Mexico’s National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF) published complaint statistics for the state of Oaxaca covering January to July 2025, reporting 3,401 complaints, a 19.6% increase versus the same period in 2024 and 2.3% of complaints nationwide. Over the period, the amount claimed totalled MXN 120 million, down 18.4% year on year, while the amount recovered was MXN 22 million, down 30%. Complaints were filed by users in 241 of Oaxaca’s 570 municipalities, led by Oaxaca de Juárez (31.7% of the state total), followed by Santa Cruz Xoxocotlán (5.7%), Santa Lucía del Camino (5.6%) and San Juan Bautista Tuxtepec (3.4%). Most cases were handled through CONDUSEF’s Electronic Management process (69.5%), with 12.4% via REDECO (collections-agency conduct) and 18.1% through other procedures. The most complained-about products were credit cards, personal loans and debit cards (38.3% combined), while the leading causes were unrecognised transactions, refusal to pay compensation and unprocessed cancellation requests (25.9% combined). By sector, multiple banking accounted for 55.1% of complaints, insurers 16.5% and credit information societies 9.7%; within multiple banking, 22.5% of complaints related to older adults and 46.8% involved possible fraud, mainly unrecognised purchases and account charges.
Mexico's National Commission for the Protection and Defense of Users of Financial Services reports 3,401 complaints in Oaxaca in January to July 2025, up 19.6%
Mexico’s National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF) reported a 19.6% increase in complaints in Oaxaca from January to July 2025, totaling 3,401 cases. The claimed amount decreased by 18.4% to MXN 120 million, with MXN 22 million recovered, down 30% year on year. Credit cards, personal loans, and debit cards were the most complained-about products, with banking accounting for 55.1% of complaints, primarily involving older adults and potential fraud.