Mexico's National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF) published complaint statistics for Baja California covering January–July 2025, reporting 4,576 complaints, a 13.4% increase from the same period in 2024, representing 3.0% of complaints nationwide. Complaints were handled mainly through Electronic Management (63.9%), followed by the REDECO process for debt-collection agency conduct (20.4%), with the remainder processed through other CONDUSEF procedures. The amount claimed totalled MXN 180 million (down 14.4% year on year), while the amount recovered reached MXN 72 million (up 112%). Credit cards, the special credit report and debit cards accounted for 52.2% of complaints, while the leading causes were issuance of the special credit report, unrecognised electronic transfers and unrecognised online purchases (27.4%). By sector, multiple banking generated 53.4% of complaints, followed by credit information societies (18.6%) and insurers (11.5%); within multiple banking, 21.4% of complaints came from older adults and 49.2% were linked to potential fraud, mainly unrecognised transfers and online purchases.
Mexico's National Commission for the Protection and Defense of Users of Financial Services reports 4,576 complaints in Baja California in January–July 2025, up 13.4%
Mexico's CONDUSEF reported a 13.4% increase in complaints in Baja California for January–July 2025, totaling 4,576 and representing 3.0% of nationwide complaints. The amount claimed was MXN 180 million, while MXN 72 million was recovered, marking a 112% increase. Credit cards, special credit reports, and debit cards were the primary sources of complaints, with multiple banking generating 53.4% of complaints, largely due to potential fraud.