Mexico's National Commission for the Protection and Defense of Financial Services Users (CONDUSEF) published complaints statistics for San Luis Potosí covering January to September 2025, reporting 4,325 complaints, a 7.8% increase versus the same period in 2024 and representing 2.2% of complaints nationally. The amount claimed totalled MXN 107.3 million (down 6.9%), while the amount recovered reached MXN 21.9 million (up 5.8%). Complaints came from users in 44 of the state's 58 municipalities, led by San Luis Potosí municipality (58.9%), followed by Soledad de Graciano Sánchez (13.8%) and Ciudad Valles (2.2%). Most cases were handled through CONDUSEF’s electronic case-management process (63.6%), with 17.4% processed via REDECO for debt-collection agency conduct and 19.0% through other processes. The most complained-about products were credit cards, the special credit report and personal loans (41.0% combined), while the leading causes were unrecognised purchases, unrecognised account charges and failure to update credit history (24.8% combined). By sector, multiple banking accounted for 53.7% of complaints, followed by insurers (12.9%) and credit information societies (12.5%); within multiple banking, 24.4% involved older adults and 46.6% related to possible fraud, mainly unrecognised purchases and unrecognised electronic transfers.
Mexico's National Commission for the Protection and Defense of Financial Services Users reports 4,325 complaints in San Luis Potosí up 7.8% year on year
Mexico's CONDUSEF reported a 7.8% increase in complaints in San Luis Potosí, totaling 4,325 from January to September 2025. The claimed amount decreased by 6.9% to MXN 107.3 million, while recoveries rose by 5.8% to MXN 21.9 million. Credit cards, special credit reports, and personal loans were the most complained-about products, with multiple banking accounting for 53.7% of complaints, primarily involving older adults and potential fraud.