Mexico's National Commission for the Protection and Defence of Users of Financial Services (CONDUSEF) published consumer complaint statistics for Tabasco covering January to October 2025, reporting 3,628 complaints, a 21.9% decrease versus 2024, with a 57.7% favourability rate for users. The state represented 1.7% of complaints nationwide. Complaints were filed across all 17 municipalities, led by Villahermosa (50.3%), followed by Nacajuca (6.0%) and Comalcalco (5.8%). Most cases were handled through CONDUSEF’s electronic case-management process (76.6%), while 13.6% were processed via REDECO for matters involving debt-collection agencies. The amount claimed totalled MXN 86.3 million (down 21.4%), while recovered amounts reached MXN 20.0 million (up 34.2%). The most-complained-about products were the special credit report, credit card and debit card (49.8% combined), and leading causes were issuance of the special credit report, unrecognised transactions, and disagreements over the taxpayer identification number (RFC) recorded on the report (32.2% combined). By sector, multiple banking accounted for 39.7% of complaints, followed by credit information companies (30.3%) and insurers (14.7%); within multiple banking, 21.9% related to older adults and 45.5% involved possible fraud, mainly unrecognised card spending and unrecognised electronic transfers.
Mexico's National Commission for the Protection and Defence of Users of Financial Services reports 3,628 Tabasco complaints in Jan–Oct 2025, down 21.9% year on year
Mexico's National Commission for the Protection and Defence of Users of Financial Services (CONDUSEF) reported a 21.9% decrease in consumer complaints in Tabasco from January to October 2025, with a 57.7% favourability rate for users. The most-complained-about products were the special credit report, credit card, and debit card, with multiple banking accounting for 39.7% of complaints. The total amount claimed was MXN 86.3 million, while recovered amounts rose by 34.2% to MXN 20.0 million.