Mexico's National Commission for the Protection and Defence of Users of Financial Services (CONDUSEF) published complaints statistics for Coahuila covering January to September 2025, reporting 4,062 complaints, up 15.5% from 2024 and representing 2.1% of national complaints. The amount claimed reached MXN 208.6 million, a 44.9% increase year on year, while the amount recovered totalled MXN 18.3 million, down 28.8% versus the same period in 2024. Complaints came from users in 29 of the state’s 38 municipalities, led by Torreón (39.2%), Saltillo (32.9%) and Monclova (4.7%). Handling channels were primarily CONDUSEF’s electronic case-management process (65.2%), followed by REDECO-related cases linked to debt collection practices (27.0%) and other processes (7.8%). Credit cards, debit cards and debt-collection (REDECO) matters accounted for 47.3% of complaints; the leading causes included unrecognised transactions and debt-collection conduct such as threats or pursuing collection actions with people other than the debtor, together representing 28.0% of cases in the state. By sector, multiple banking represented 56.4% of complaints, insurers 13.9% and Sofom ENR 9.8%; within multiple banking, 26.8% involved older adults and 39.2% related to possible fraud, mainly unrecognised purchases and unrecognised electronic transfers.
Mexico's National Commission for the Protection and Defence of Users of Financial Services reports 4,062 complaints in Coahuila and MXN 208.6 million claimed in Jan–Sep 2025
Mexico's CONDUSEF reported a 15.5% increase in complaints in Coahuila from January to September 2025, totaling 4,062 and representing 2.1% of national complaints. The claimed amount rose 44.9% to MXN 208.6 million, while the recovered amount fell 28.8% to MXN 18.3 million. Credit and debit card issues, along with debt-collection practices, were the primary complaint areas, with multiple banking accounting for 56.4% of complaints.